Ultracamp Help Center

I want to...

ADD/CHANGE/CHECK sweatshirt size

ADD/CHANGE/CHECK bus assignment

Get another confirmation packet, packing list, health form, etc...

Check my balance, make a payment, etc.

ELP! I NEED MY USERNAME/PASSWORD!

I got a notice saying I'm off the waiting list! YAY! But now what do I do?

Make it happen!

LOG IN to your account.
Find the name/reservation you wish to change in the RIGHT column. Click the "VIEW" button.
In the LEFT column, find the OPTIONS category about halfway down the page. Click the "EDIT" button.
Click "NEXT" twice, which brings you to the sweatshirt page.
Choose/change/delete your sweatshirt selection.
Click "NEXT" until you are back on the main Reservation Detail page, check to be sure your changes were saved, and you're finished!

LOG IN to your account.
Find the name/reservation you wish to change in the RIGHT column. Click the "VIEW" button.
In the LEFT column, find the OPTIONS category about halfway down the page. Click the "EDIT" button.
This brings you to the bus assignment pages. Make any necessary changes.
Click "NEXT" until you are back on the main Reservation Detail page, check to be sure your changes were saved, and you're finished!

All forms are stored HERE, on this website this year! Search your email for your confirmation packet -- the private link is listed there. If you need a new confirmation email, let us know by emailing admin@camptwosentinels.org.

LOG IN to your account.
In the RIGHT column, above your list of reservations, there is a gray bar marked "ACCOUNT BALANCE." If it reads "$0.00," then you're all paid up and ready for camp! Here you will also find links to print financial receipts at home or check past payments ("Print Statement" and "View Finances").
To make a payment, click the "MAKE A PAYMENT" button near the top of the page in the long, horizontal menu bar.
Select your desired payment method.
Click through to your confirmation page!

Click the green "GO TO ULTRACAMP NOW!" button above.
Click the "Forgot Your Login Information?" button.
Enter the email address you used when you registered.
Ultracamp will send it to you immediately!
NOTE: If you do not remember which email address you used, try each one separately...but if you STILL can't get it to work, let us know and we can check it for you. Turnaround time for this request can be up to four days, though usually we can get back to you within 48 hours or less.

LOG IN to your account.
On the main page, click your camper's NAME. Now click "Make New Reservation."
The unit where your spot is saved will now appear as "available" (along with some others, perhaps! Be sure to choose the correct one!). Click it.
Click through and complete your reservation! You will receive your confirmation packet as soon as you pay your deposit.

Help! I still can't get it to work!

THINGS TO TRY BEFORE GIVING UP:

Switch browsers. Ultracamp is maximized for FIREFOX. Chrome and Ultracamp often, unfortunately, don't get along very well...
Clear your browser cache. Sometimes you may be looking at an old page and you may think your changes were not saved...refresh the page, try clearing your cache, and then check again!
Log in again. We've found that occasionally your session times out (this is not Ultracamp related, but due to your own system's security settings) and this is why your information seems to disappear!
Ditch the mobile device. Ultracamp will work on a mobile device, but there is no mobile app and it is not customized for mobile usage. Before you panic and give up, try a laptop or desktop computer instead.

I'M VERY BUSY... WHY CAN'T YOU JUST MAKE MY CHANGES FOR ME?

Legal reasons prevent us from registering campers and making many requested changes without your physical signature (on the standard mail-in application form) or your electronic signature (the radio buttons you have to click many times throughout the registration process). The system records WHO made the changes and who actually clicked those little pesky buttons, so it's important that you make all the changes and updates to your child's account.

WILL YOU WALK ME THROUGH THIS?

Yes, we can help...but only after you try the changes listed above! Please log into your account and give it your best Girl Scout try...then drop us a line and we'll give you a hand! Those who have already logged into their accounts will receive assistance first, because we have access to account logs to see what you've already tried on your end -- and this helps us to trace the issue to its source -- so if you don't log in and try from your end, we really have no information to help make things happen for you!